Our farm policies
All the details about how you order and what to expect from Peppermint Ridge Farm Co. How we look after our customers. What to do is something goes wrong.
Refund Policy
Due to the item(s) being a perishable product your purchase from Peppermint Ridge Farm Co is non-refundable and non-returnable product.
As orders are processed on a “whole animal” sale model and per customer basis, orders for a perishable product can not be withdrawn or refunded after an order is purchased and paid.
Cancellation/Return/Exchange Policy
Disclaimer – Peppermint Ridge Farm Co reserves the right to refuse or decline an order if by any means that we are unable to fulfil the order.
Orders which fail to pre-pay for your order in full will be cancelled.
Orders which fail to pay the full amount within 7 days of payment of the deposit will be cancelled.
Should our Peppermint Ridge Farm Co products not meet your quality expectation, please contact us immediately. We are confident in the quality of our products and aim to offer the best customer service that we possibly can. We intend to work to a resolution of any concerns with our customers.
Purchase by Dressed Weight
Our beef and lamb products are purchased by dressed weight as in the product description. By ordering through our farm to are accepting that our products are sold by dressed weight and that you have read and accept the explanation of dressed weight by Farmer to Fridge. Please contact us directly if you seek further information about dressed weight.
Purchase by Set Cut Sheet
Our Beef and Lamb Products are sold as a set cut sheet. The set cuts are listed in the product description of our beef and lamb products. By purchasing a beef or lamb product from our farm, you are agreeing to the set cut sheet listed in our product description (not the Farmer to Fridge example listed underneath).
Doorstep Delivery
Misses Farmer of Peppermint Range Farm Co will deliver your order to your door step in refrigerated transport. The Delivery day will be scheduled, with a delivery window provided. You will be required to be home to receive the delivery. On delivery, the temperature of the meat will be taken and recorded on the delivery form and signed by Misses Farmer of Peppermint Ridge Farm Co and the customer.
The customer will need to refrigerate the meat delivery as soon as received. The meat will need to be frozen within 24 hours to ensure freshness.
Your meat will be delivered fresh. However if unforeseen and unavoidable circumstances occur, your meat maybe delivered frozen.
Packaging
Your Meat Box will arrive pre-portioned, pre-packaged in convenient packaging and labelled. This option provides the convenience of being able to open the delivered box of beef or lamb and put it straight in your freezer.
Shipping Policy
We deliver to Adelaide Hills and Adelaide Metro.
Our delivery areas area bordered by :
Adelaide Hills
Adelaide Metro (From Gawler in the North to Willunga in the South)
Mannum
Murray Bridge
Strathalbyn
(as well as locations within this boundary).
If you are outside of the listed locations, please contact us and we will see if we are able to service your location.
Whole Animal Sale Model
Peppermint Ridge Farm Co sells beef and lamb through Half a Cow/Farmer to Fridge in a “whole animal” sale model.
What this means, is that our cows and sheep with continue munching on our delicious pastures until we have made a sale of a “whole animal” to customers.
Cattle and Sheep will be booked for processing when a “whole animal” is pre-sold and pre-paid.
For example, the sale of a “whole animal” may be
four customers each buy a ¼ of beef or
two customers buying a ½ of lamb
or many other possible combinations which equal up to the purchase of a “whole animal”.
This also means that you will receive your meat fresh on your doorstep on the day it leaves our processing partner.
Purchasing meat farm direct is a little different to purchasing meat from your local supermarket or butchers shop.
It is slow food. There is time between your purchase and delivery. In this time the following processes need to occur; booking the animal for the next available processing time slot, processing, hanging time, butchering and packaging. These processes can take between two and six weeks, depending on seasonal demand for processing time slots. Then it is delivery day!
End of Year Close of Orders
Due to our local abbatoirs shutting down for summer break, mid December. All orders placed after the 1st of November, will be processed the following calendar year.
Communication
Excellent quality customer service is part of Peppermint Ridge Farm Co’s mission. You will receive communication from Peppermint Ridge Farm Co at the following points in the purchase and delivery process:
• Purchase and Payment
· The day the sheep or cattle are delivered to the processor.
· Delivery booking
· Delivery day morning
· After delivery contact
Bushfire Risk Policy
Peppermint Ridge Farm Co will not transport meat deliveries on a Catastrophic Fire Rating day, forecast for the Mount Lofty Ranges or areas which we are required to travel through to make a delivery. An alternative arrangement will be made with the customer to ensure that their order is delivered and risk to Peppermint Ridge Farm Co staff is managed.
10% Discount for Adelaide Hills Farmers Market Members
Peppermint Ridge Farm Co makes an offer of a 10% Discount for Adelaide Hills Farmers Market Members on purchases on our online farm shop, on full price purchases only.
Adelaide Hills Farmers Market Membership is available to purchase online at https://ahfm.org.au/ or weekly at the Adelaide Hills Farmers Market at the Information Tent. The discount code for market members is marketmembers10.
To redeem the 10% discount we require that you are a current finanical member of the Adelaide Hills Farmers Market. Membership will be verified against the Adelaide Hills Farmers Market Membership Database, by Misses Farmer in liason with the Adelaide Hills Farmers Market Manager.
In the case that an order is placed with the discount code and the customer does not have a current financial membership of the Adelaide Hills Farmers Market, we will offer a 7 day grace period for non-members to purchase a membership. If the customer does not take up this offer of goodwill within 7 days, the customers order will be cancelled by Peppermint Ridge Farm Co. After which the customer can opt to reorder at the RRP.
This code also applies to our Farmer to Fridge online farm shop.
Please note - Sale Items are excluded from the 10% AHFM members discount.
2024 Spring Lamb Pre-Order Policy
Our Grass Fed Spring Lamb is a seasonal product. Only available in Spring and early summer.
Our farms Grass Fed Spring Lamb is available by pre order.
Delivery Run Dates are Scheduled at the time of ordering.
We will do our best to honour the date of the Delivery Run customers purchase.
Your Grass Fed Spring Lamb will be delivered to you in Spring/Early Summer 2024.
If we are not able to deliver your Grass Fed Spring Lamb during the scheduled delivery run window, your delivery will be made at the next possible time slot.
If you have any questions about our products or other questions that haven’t been answered here, please email Misses Farmer at peppermintridgefarmco@gmail.com
I will do my best to get you the answers you need.
Misses Farmer X
